What are the odds of getting caught breaking the law and what’s at stake? In the U.S. about 11% of restaurants are audited each year by the IRS. The last time you got scared it was about how service charges are handled. This time you should...
A Case for the Mocktail We make a lot of assumptions when someone doesn’t order alcohol. Maybe he’s in recovery. Maybe she’s pregnant. But the most important assumption we make is: this person is never going to be meaningful to my bar, and I’m not running...
You can understand my curiosity over the re-branding of this trade show after the many decades it has been around. Almost fifteen years ago I was representing AHLA's Lodging Magazine at IHMRS, wearing my Lodging signature red nehru jacket on the show floor. Under the...
Today I was writing about the decision-making process that leads a customer to make a purchase decision and it made me think about my most recent purchase at a local liquor store on Saturday. I go into a lot of different stores for bottled gifts,...
It’s not April 1st, it’s October 1st and it’s no joke, just 5 weeks away. All businesses handling credit cards must move to EMV-enabled technology or they will become liable for any fraud taking placing with your card processing system or POS. Hopefully your card...
In 1888 Marvin Stone invented and patented the original paper straw. That patent became the foundation for Stone’s company—the same company that manufactures Aardvark paper straws today. Stone’s patent and his innovative spirit for all things round and tubular lives on through Aardvark of Precision Products...
Just a spoonful of sugar helps the medicine go down…or balances out half an ounce of sour, fresh-squeezed lemon juice and vodka. The lemon drop martini is the perfect blend of a vodka kick, acidic tang, and sugary sweetness, and one of the most popular...
Imagine this. It’s $5 burger and beer night, and there’s a big college football game on. Tables are filling up, and your servers are hustling with trays of hot food and cold drinks. And right after the first kick off, your audio video system shuts...
Can you find ten things wrong in this picture? Are they the same ten we found? You can show off in the comments below. There are only 72 seats, so you may wait in the motel lobby for an hour to get in, especially on weekend...
The Beverage Business Expo is welcoming hotel beverage professionals to the Expo with strategies to make your F&B offerings compelling outlets your guests want to check into. Beyond a bed to sleep on, F&B is the defining benefit of a hotel. But up until now,...