What are the odds of getting caught breaking the law and what’s at stake? In the U.S. about 11% of restaurants are audited each year by the IRS. The last time you got scared it was about how service charges are handled. This time you should...
You can understand my curiosity over the re-branding of this trade show after the many decades it has been around. Almost fifteen years ago I was representing AHLA's Lodging Magazine at IHMRS, wearing my Lodging signature red nehru jacket on the show floor. Under the...
Today I was writing about the decision-making process that leads a customer to make a purchase decision and it made me think about my most recent purchase at a local liquor store on Saturday. I go into a lot of different stores for bottled gifts,...
It’s not April 1st, it’s October 1st and it’s no joke, just 5 weeks away. All businesses handling credit cards must move to EMV-enabled technology or they will become liable for any fraud taking placing with your card processing system or POS. Hopefully your card...
We may have gotten through Wine 101, and we’re even getting a little cocky about beer and whisky, but show Americans a bottle of brandy and our old-world inferiority complex comes roaring back to life. Two of my close friends have a thing for Armagnac, maybe...
Can you find ten things wrong in this picture? Are they the same ten we found? You can show off in the comments below. 1) Bug spray for customer use leaves chemical reside fly swatters wouldn’t 2) Ashtrays are full 3) Several prescription medications sitting behind the bar 4) “Wahou”...
Hellbender brings Craft to High Efficiency Brewing We found the second domestic brewery, ever, to have a small-scale, high-efficiency brewing system, right in our backyard. If you want to brew like the big brewers do, now you can, and the guys at Hellbender Brewing Company will...
The turn of the 20th century was a time for inventing. The Wright brothers built the first working airplane. Henry Ford used the first conveyor belt-based assembly line in his car factory. However, the man we’re currently giving some credit to is Ngiam Tong Boon,...
When customers order a certain cocktail, like a margarita, it’s traditional to serve it in a salt or sugar rimmed glass. But the presentation is always a bit more fun when the salt or sugar is brightly colored, right? What about if the granules on...
